Reference

Your Privacy Policy in Plain Terms

Your account data has one clear purpose: to let us run your wallet, protect your login, answer support requests and keep records tied to your activity.

DANA recordsOVO recordsGoPay recordsQRIS logsAccount security

Browse Our Lobby Read FAQ

What This Policy Covers

bendera138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide whether to join, and they also tell you what happens after you enter the lobby. We collect account details you provide, login records from your device, wallet references from DANA, OVO, GoPay and QRIS, support chat history, and play activity

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tied to categories such as Speed Blackjack, Ganesha Gold, Aviator and Royal Fishing. We use this data to run account access, detect unusual sign-ins, process wallet checks and respond when you ask us to update your profile. Access depends on local law, and our policy is
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written for Indonesia account use where local law permits. If you are in Makassar or travelling inside Indonesia, the same privacy controls apply when you move from mobile browser to laptop.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Your Data

Fast privacy help starts with the right contact path. Use live chat for account access questions, WhatsApp for identity checks linked to your registered phone, or email when you need a written record of a data request. Our team handles privacy requests daily from 10:00 to 02:00 WIB.

Team online

Live chat privacy desk

Open live chat from the lobby footer and choose account privacy. We can check session records, explain why a device alert appeared, and tell you what proof is needed before profile data is changed.

WhatsApp account check

Message us from the number on your account when you need help with phone OTP, login alerts or wallet name checks. We do not ask for your password or full payment PIN.

Email data request

Send email when you want a copy, correction or deletion request recorded in writing. Include your username, registered phone and the privacy topic, but leave out card numbers, PINs and screenshots with private codes.

DATA HANDLING

How We Keep Privacy Practical

Privacy is part of daily account operation, not a separate promise buried at the bottom of the site.

Account details

We use your username, registered phone, email if added, and profile name to keep your account reachable. These details support login recovery, identity checks and support replies when you contact us.

Wallet references

DANA, OVO, GoPay and QRIS records are used to match wallet activity with your account. We keep transaction references, timestamps and status messages so support can trace a failed or delayed wallet action.

Cookies and device data

Cookies help keep you signed in, remember language choices and spot repeated failed logins. Device details such as browser type, IP range and session time are used for account security checks.

Lobby activity

We record activity linked to rooms such as Speed Blackjack, Bingo, Aviator and Royal Fishing so balances, round history and support checks match what happened inside your account.

Retention approach

We keep records only as long as needed for account service, wallet traceability, dispute handling and legal duties. When data is no longer needed, we remove it or separate it from direct account identity.

Change requests

You can ask us to correct profile details, explain stored data or close records linked to your account. We may verify your phone, recent login or wallet name before making changes.

Answers Before You Open Account

You should know how your data is handled before you create a username or add a wallet rail. These answers cover the privacy questions we receive most often through chat, WhatsApp and email, with plain steps you can act on from your account area.

We collect the details needed to run your account: username, registered phone, password record, optional email, wallet references and login activity. We also keep support messages so your privacy request has context.

We keep local payment references to match wallet activity with your account and resolve questions about status, timing or name checks. The record usually includes rail name, time, amount reference and processing result.

Yes. Contact live chat, WhatsApp or email with your username and the detail that needs correction. We may confirm your registered phone, recent login or wallet name before updating the account record.

Go to Account > Security > Active Sessions after login. If a device looks unfamiliar, change your password, end the session if available, and contact us so we can review recent access records.

Our cookies focus on account sessions, language choices, security checks and basic site performance. We do not need your private banking PIN, full wallet access or unrelated app activity to operate your account.

We keep privacy request records long enough to answer you, prove what action was taken and meet record duties. When the purpose ends, we remove the record or reduce its link to your identity.

Use email for deletion or access requests because it creates a clear written trail. Include your username, registered phone and request type, then our team will explain the verification step and next action.

Your Privacy Policy in Plain Terms

Reach Us About Your Data

Live chat privacy desk

WhatsApp account check

Email data request

How We Keep Privacy Practical

Account details

Wallet references

Cookies and device data

Lobby activity

Retention approach

Change requests

Answers Before You Open Account

01 What personal data do we collect when you open an account?

02 Why do we keep DANA, OVO, GoPay and QRIS records?

03 Can you ask us to correct your account data?

04 How can you check active devices on your account?

05 Do cookies track your activity outside our site?

06 How long do we keep privacy request records?

07 Who should you contact for deletion or access requests?

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